passcode is not registered

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passcode is not registered

Postby psyk » Wed Feb 13, 2013 2:27 pm

So I was in line and waiting 30 seconds after noon. I briefly lost connection a few times over the next hour or so, then the message changes to my passcode is not registered and "You have reached our limit for trying. Please contact customer support for more information."
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Re: passcode is not registered

Postby AwesomeSauce » Wed Feb 13, 2013 2:34 pm

Same here :((
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Re: passcode is not registered

Postby Savannah » Wed Feb 13, 2013 2:36 pm

Please send an email with details of your situation to ticketsupport@burningman.com (include screen shots/error messages along with your passcode info).
*** 2013 Survival Guide ***

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Re: passcode is not registered

Postby Mule » Wed Feb 13, 2013 2:43 pm

Same here as well....ugh.
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Re: passcode is not registered

Postby aserendipity » Wed Feb 13, 2013 2:46 pm

Thank you for even being on task !
My access code was denied
after an hour wait and then it told me I had reached my limit !
but Now my computer is refusing to send a letter
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Re: passcode is not registered

Postby psyk » Wed Feb 13, 2013 3:02 pm

I sent a brief message to ticketsupport@ before I got on here, based on your suggestion I sent another message with screen shots. I missed last year due to the lottery, I really want to go home this year.
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Re: passcode is not registered

Postby AwesomeSauce » Wed Feb 13, 2013 3:12 pm

Hi Savannah,

Sent an immediate email earlier with my passcode. Just sent another with screenshot as requested.

G
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Re: passcode is not registered

Postby rubymermaid » Wed Feb 13, 2013 3:20 pm

Try another browser! Worked for me. Or another computer or device.
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Re: passcode is not registered

Postby trilobyte » Wed Feb 13, 2013 3:21 pm

I've just got confirmation from the ticket team, the passcode not registered error is a cookie issue. Clear your cookies (or switch browsers, since cookies are browser-specific), you should be set to go.
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Re: passcode is not registered

Postby Brother Monkey » Wed Feb 13, 2013 3:25 pm

trilobyte wrote:I've just got confirmation from the ticket team, the passcode not registered error is a cookie issue. Clear your cookies (or switch browsers, since cookies are browser-specific), you should be set to go.



Just switched from IE to Firefox. Any chance that it will have kept my place in the queue? I was in at 12:00:24
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Re: passcode is not registered

Postby AwesomeSauce » Wed Feb 13, 2013 3:28 pm

wahoo!

I owe you a frosty one on the the playa, trilobyte. Want to double your money? Do you know if we lost our place in line?
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Re: passcode is not registered

Postby aserendipity » Wed Feb 13, 2013 3:28 pm

then it said I had reached my limit

Your passcode is not registered.

You have reached our limit for trying. Please contact customer support for more information.
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Re: passcode is not registered

Postby trilobyte » Wed Feb 13, 2013 3:30 pm

If you got that error message, you'd already lost your place.

aserendipity - read what I posted above or see this post.
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Re: passcode is not registered

Postby aserendipity » Wed Feb 13, 2013 5:59 pm

Okay Trilo ,
I went to the Library and they let me log on for hours
Got one about 4 and a half hours after I started !!
all is fine and I thank you .
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Re: passcode is not registered

Postby Savannah » Wed Feb 13, 2013 6:01 pm

Wow! Your library is a good one. (In my neck of the woods, you only get 90 minutes per day.) Congratulations on your ticket!
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Re: passcode is not registered

Postby trilobyte » Wed Feb 13, 2013 6:01 pm

Glad to hear it, congrats!
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Re: passcode is not registered

Postby psyk » Wed Feb 13, 2013 6:03 pm

I gave up temporarily, shutdown my laptop running windows updates and went back to work. Came home a couple hours later and it let me back in line, a couple of minutes later and I was able to buy tickets, but I haven't got my confirmation email yet. I clicked on the survey the confirmation page asked me to complete and it took over the window, then I couldn't go back.
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Re: passcode is not registered

Postby aserendipity » Wed Feb 13, 2013 6:08 pm

I think my library geek was astounded enough to keep me there.
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Re: passcode is not registered

Postby psyk » Wed Feb 13, 2013 6:19 pm

My confirmation email finally arrived. Now the planning gets going for real. :D
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