Ready for Main Sale!!!

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Re: Ready for Main Sale!!!

Postby VampireKitten » Wed Feb 13, 2013 4:42 pm

Finally got though, Burning Man has been posting updates on the Facebook page too.
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Re: Ready for Main Sale!!!

Postby Ano » Wed Feb 13, 2013 4:44 pm

HANG ON:

If you have the "sold out" message, DONT LEAVE THAT PAGE! REPEAT OF 2011! HIT BACK, REFRESH, AND THEN YOU'LL GET THE PURCHASE PAGE!

Two tickets, out to Mr. and Ms. Ano. Thanks!
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Re: Ready for Main Sale!!!

Postby whynotnow29 » Wed Feb 13, 2013 4:58 pm

VampireKitten wrote:Finally got though, Burning Man has been posting updates on the Facebook page too.


Congrats ! Maybe the rest of will soon also
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Re: Ready for Main Sale!!!

Postby Hayseed » Wed Feb 13, 2013 5:05 pm

Hayseed wrote:
melodiousdirge wrote:
Hayseed wrote:Got in at 12 and 51 seconds. At 1:10 my password locked out. 1:13 back on with different browser. It's now 3:27.

QUESTION: Should I stay put.....or

clear cookies and try going back on with original browser?

Logic being it would remember my place in line, instead of staying put at a 1:13 start time.


"I don't know" is an acceptable answer.


I'm in the same boat. I'd suggest staying put. Going by the logic that your place in line is stored in the cache/cookies then when you clear it, it will go away and you'll just be starting all over again.

The original message wasn't clear whether it remembered your passcode or your browser via cookies but it's becoming pretty clear that it's not your passcode... which sucks for you and I and a bunch of others that had this issue. I'm sure there's enough tickets that I'll get there eventually but this is a serious drain on my day and mood.


Your words sound of logic and intelligence....I think I will stay put.



4:03 PST just got tickets.
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Re: Ready for Main Sale!!!

Postby Krokodyle » Wed Feb 13, 2013 5:07 pm

Ano wrote:HANG ON:

If you have the "sold out" message, DONT LEAVE THAT PAGE! REPEAT OF 2011! HIT BACK, REFRESH, AND THEN YOU'LL GET THE PURCHASE PAGE!

Two tickets, out to Mr. and Ms. Ano. Thanks!


HOLY CRAP, THIS WORKED. I had closed the window already, but reopened it via history->recently closed windows and BAM! I had to re-enter my code once and it WORKED! :mrgreen: :mrgreen: :mrgreen:
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Re: Ready for Main Sale!!!

Postby bz101 » Wed Feb 13, 2013 5:08 pm

Double what ano said--if you get into the ticket purchase process (finally after 3 hours), even if it errors out, refresh, don't give up. I errored out on 4 different form fields, including receiving a note that the event was sold out, but at each step, I was able to refresh and proceed. Got my confirmation mail.

See ya on the playa.
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Re: Ready for Main Sale!!!

Postby theCryptofishist » Wed Feb 13, 2013 5:12 pm

Worked for me, too.
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Re: Ready for Main Sale!!!

Postby trilobyte » Wed Feb 13, 2013 5:12 pm

Huzzah!
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Re: Ready for Main Sale!!!

Postby gus » Wed Feb 13, 2013 5:16 pm

Aaaaaaand, REFRESH. Doop, doop, doop. Wait, wait, wait. Went over to the FB comments and... yikes!
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Re: Ready for Main Sale!!!

Postby mgb327 » Wed Feb 13, 2013 5:16 pm

Trilos' new avatar....just sayin'.
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Re: Ready for Main Sale!!!

Postby Krokodyle » Wed Feb 13, 2013 5:20 pm

mgb327 wrote:Trilos' new avatar....just sayin'.


^^THIS^^
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Re: Ready for Main Sale!!!

Postby Drawingablank » Wed Feb 13, 2013 5:22 pm

Yay! Only took 4 hours and 17 minutes this time.
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Re: Ready for Main Sale!!!

Postby trilobyte » Wed Feb 13, 2013 5:25 pm

Yeah, FB's been a bag of crazy today. I can understand peoples' frustrations though.

As nutty as today's process has been, it's still FAR FAR better than it was in 2011, IMO. If I remember correctly, there was a problem with the entire queue seizing up and crashing, and those of us who were able to purchase tickets in under 4 hours were very, very lucky. Hopefully the worst is behind us, and things get caught up soon.
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Re: Ready for Main Sale!!!

Postby Krokodyle » Wed Feb 13, 2013 5:28 pm

trilobyte wrote:Yeah, FB's been a bag of crazy today. I can understand peoples' frustrations though.


I made it a point to stay off of FB for this very reason...too many people saying too many things all at once. Not like us CIVILIZED eplaya peeps *cough cough* :P
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Re: Ready for Main Sale!!!

Postby gus » Wed Feb 13, 2013 5:39 pm

Woo hoo! Got my pair! PHEW. So later on just email to have the name on the other changed to my friend's? Thanks for everybody's input today - hard to imagine doing this today without it!
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Re: Ready for Main Sale!!!

Postby Savannah » Wed Feb 13, 2013 5:50 pm

gus wrote:Woo hoo! Got my pair! PHEW. So later on just email to have the name on the other changed to my friend's? Thanks for everybody's input today - hard to imagine doing this today without it!


Names are not placed on tickets. The order is IN your name, and either shipped to the shipping address you provided (in several months, after which you can give one to your friend directly) or held at Will Call in your name if you specified Will Call.

A Will Call order should be in the name of the person who will arrive at the event first. If that won't be you, you can switch the name on the order to your friend's name, and this friend can pick them up. He or she can then put the second ticket in your legal name at the Will Call Office.

Congratulations, Gus!
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Re: Ready for Main Sale!!!

Postby lucky420 » Wed Feb 13, 2013 6:15 pm

I was in line for 8 hours for tix in 2011...


Worth every minute!
Oh my god, it's HUGE!
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Re: Ready for Main Sale!!!

Postby clocksnmirrors » Wed Feb 13, 2013 6:19 pm

this is sooooo much better than last year


now i can get started planning right away. i got flowers to buy for my headdress!
WEEEEEEEEEEEEEeeeee heee heee heeeee! *burp*
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Re: Ready for Main Sale!!!

Postby cbringas » Wed Feb 13, 2013 6:28 pm

does anyone have an extra access code? friend of mine never got his email confirmation.. trying to get tickets for him while hes at work.. Appreciate it!
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Re: Ready for Main Sale!!!

Postby junglesmacks » Wed Feb 13, 2013 6:37 pm

Access code info must match billing info. Hence.. no sharing of pass codes possible unless the original owner would like to buy your tickets for you.
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Re: Ready for Main Sale!!!

Postby trilobyte » Wed Feb 13, 2013 6:42 pm

Your friend probably should have gotten that taken care of prior to tickets going on sale today. Have your friend contact ticketsupprt@burningman.com with their information, hopefully they'll be able to get that sorted out.
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Re: Ready for Main Sale!!!

Postby cbringas » Wed Feb 13, 2013 6:55 pm

I agree.. He should have looked into it before today. He emailed them earlier today from the email address he registered. They said there was no record of him registering and it was basically too late for them to do anything. Bummer! Guess we'll have to keep our eye out in the STEP program. Thanks guys!
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Re: Ready for Main Sale!!!

Postby maxtov » Thu Feb 14, 2013 10:10 am

Everything worked out at the end.
Few suggestions though
1. 3+ hours in queue without having any idea where exactly you are is NOT GOOD.
1a. A line with quantity of remaining tickets along with your number in queue would be much more helpful than some IP address on some remote network.

2. Connection error messages help only ones with low blood pressure. For every single one who needs that shit I can name hundreds who don't. Seriously.
2a. If you can not get it going without this BS, put a line saying "Minor hiccup, No Worries, your number in queue is preserved, just hit refresh, enter your code again, you're on the right track"

3. IMHO it would be a good idea to invest some $$ from jacked up ticket price into contracting professional ticket selling services. If nothing else, I'm sure it would be counted as +1 mitzvah
for collective BMORG karma.
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Re: Ready for Main Sale!!!

Postby Krokodyle » Thu Feb 14, 2013 10:26 am

maxtov wrote:Everything worked out at the end.
Few suggestions though
1. 3+ hours in queue without having any idea where exactly you are is NOT GOOD.
1a. A line with quantity of remaining tickets along with your number in queue would be much more helpful than some IP address on some remote network.

2. Connection error messages help only ones with low blood pressure. For every single one who needs that shit I can name hundreds who don't. Seriously.
2a. If you can not get it going without this BS, put a line saying "Minor hiccup, No Worries, your number in queue is preserved, just hit refresh, enter your code again, you're on the right track"

3. IMHO it would be a good idea to invest some $$ from jacked up ticket price into contracting professional ticket selling services. If nothing else, I'm sure it would be counted as +1 mitzvah
for collective BMORG karma.


4. Clearly stating in pre-sale emails & website which credit cards would and would not be allowed.

5. Warning users that a $1.01 test transaction could/would be done to verify said card. This behavior is also used by nefarious people who gain access to stolen CC numbers to see if the card works before they start charging fraudulent items on it. Because of a previous incident, I have a flag/warning on one of my cards that if they see any $1 charges, the cc company calls me to verify it's approved to do so before they allow any more transactions on the card. I didn't use that one for this transaction, but if I had, it might have added another layer of frustration.

Said in the spirit of constructive criticism, not anger. :)
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Re: Ready for Main Sale!!!

Postby oneeyeddick » Thu Feb 14, 2013 10:31 am

junglesmacks wrote:Access code info must match billing info.

.


well, that wasn't true at all!
We have an obligation to make space for everyone, we have no obligation to make that space pleasant.
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Re: Ready for Main Sale!!!

Postby junglesmacks » Thu Feb 14, 2013 10:37 am

oneeyeddick wrote:
junglesmacks wrote:Access code info must match billing info.

.


well, that wasn't true at all!



Image
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Re: Ready for Main Sale!!!

Postby trilobyte » Thu Feb 14, 2013 10:40 am

Don't worry, OED, there's still plenty of time to scrub those lists.
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Re: Ready for Main Sale!!!

Postby oneeyeddick » Thu Feb 14, 2013 10:47 am

I don't even have a clue as to what that means...this time.
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Re: Ready for Main Sale!!!

Postby oneeyeddick » Thu Feb 14, 2013 11:00 am

oneeyeddick wrote:
junglesmacks wrote:Access code info must match billing info.

.


well, that wasn't true at all!


UBER weird^^^^

I had entered this yesterday at about 4:30 pm, and then left computer to do some work.
Just opened it up this morning and it posted my comment with this mornings date for some reason.

might have something to do with this weird connection, i am up here in the woods close to where Ygmir lives....
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Re: Ready for Main Sale!!!

Postby mgb327 » Thu Feb 14, 2013 5:34 pm

"Just opened it up this morning and it posted my comment with this mornings date for some reason.

might have something to do with this weird connection, i am up here in the woods close to where Ygmir lives...."

This reminds me of the jungles of Costa Rica in the 2000-2002 era. If you found a computer that would get you on the internet, you had to send all emails before 7pm, otherwise, it was stored at the main server up in the capitol til 7am when they went back to work and turned it on. Played hell with trying to schedule people coming to visit.
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