did you clean the top and inside of the truck frame rails under the house? Clean the top of the tanks? Top of the house batteries, etc. Those collect a lot of dust and can cause corrosion....
We cleaned all of the gennie and compartments, did an undercarriage wash and did the engine compartment too. Like I said, not my first rodeo and I'm pretty careful. Exodus was seriously dusty, and I didn't get under the truck (just sprayed it off)- so I guess its possible that dust is lurking deep in the bowels under there. I'm dying to hear what they thought needed 14 hours of cleaning, but they won't return my phone calls.
thats about 7 hours cleaning for a small car. so 14 hours for an rv plus 4 hours you and your crew spent on it? very possible. remember these guys need to rent it out to other people who are going to complain when every time they switch on the air con it sprays dust or that when they make the bed a cloud of dust comes from it.
4 people x 4 hours = 16 man hours of labor. This does not account at all for the various cleaning jobs done throughout the week either. We also vacuumed the filters. I'm not trying to be naive here. I really can honestly say we did a decent job- it's not our first time cleaning an RV from a dusty year. I believe that you return property, whether to a friend or a company, in the same or better condition than you received it.
I also believe that these people advertise to burners specifically and know exactly what they are getting in to. They jack their rates up for the event. Out of curiosity I just looked at rates now for the same vehicle and the same amount of time- they are 4 times lower than the rate for burning man. Certainly it's a sellers market and a free country- they can charge what they like. But to then charge these type of cleaning fees to people, who by their own admission did a lot of cleaning, just causes bad blood.
Furthermore, the way they are handling my complaint after the fact is not reasonable. I've called twice and emailed over the last 3 days. I've been polite, but have expressed very articulately why I am frustrated and the questions I have. No response. Not even a "hey we are looking in to it". I have to do a bit of angry customer service calls at my job, and letting people stew does not make things better.
Playing devil's advocate, I think people underestimate the odor that bits of playa everywhere impart to a vehicle, especially in the ventilation system, as well as the film from cleaning attempts. Whether it's unwise as a business to have a cap on such charges, I don't know -- if I loan something to a friend I assume it's going to get trashed, but I don't operate as a business.
I think a cap is a reasonable way to handle it and not have this drama. Or just jack up the fees even more and consider it part of the cost. People tolerate up front cost much better than surprises at the back end. Looking at their yelp reviews I would say that their online reputation has been put through the ringer by their current practice- and not just for burning man.
And you are very welcome for the toastie Turtleburp- I certainly enjoyed learning all of the international words for grilled cheese on my little vacation in the desert