Update for anybody emotionally invested (hah):
I got a call last night from the subsidiary ticketing company that helps with Burning Man (?). Basically, if you call the ticketing line (415-TO-FLAME) and listen to their 'out of office' message, they drop another phone number that you can call, which I did. That phone number basically gives you an answering machine saying 'Say what event your talking about, what dates, and what your issue is, and we'll get back to you'. So, grasping at straws, I left a message explaining my situation.
They called back last night and said 'Hi, you're tickets are going to be at will call'. I was like "Uh... okay!!?". Click.
So yeah... guess my tickets were lost in the mail and are at will call now.