The post-STEP catch-all thread

Want to talk about tickets? You've come to the right place

The post-STEP catch-all thread

Postby HeyJoe » Wed Aug 08, 2012 10:20 pm

[Introduction by moderator]

Since the Secure Ticket Exchange Program (STEP) ended, there have been a number of 'now what' questions, which are addressed here. The thread below is a merge of the numerous post-STEP threads with questions or complaints. If you have an additional question regarding the program, feel free to add it as a reply in this thread.

[end of intro]


I have two tickets that I submitted to resell through STEP. The problem is that after I submitted them, I read in the FAQ that the STEP program is only for people who still haven't received their paper tickets. Is there a possibility that they will cancel my paper tickets? I have sent an email and voicemail to support a couple days ago, but have not received a reply.
HeyJoe
 
Posts: 8
Joined: Tue Jul 19, 2011 5:32 pm

Re: STEP Ticket Mistake

Postby trilobyte » Wed Aug 08, 2012 10:42 pm

They probably won't cancel them, you just could not have sold them through STEP. Have patience - they're not only slammed with requests, but they'll probably need a couple minutes to compose themselves after getting a good laugh.
User avatar
trilobyte
Site Admin
 
Posts: 10632
Joined: Tue Mar 02, 2004 11:54 pm
Location: San Francisco
Burning Since: 2004
Camp Name: Eridu Society

Re: STEP Ticket Mistake

Postby HeyJoe » Thu Aug 09, 2012 1:51 pm

I am a bit red faced about this situation, but in my defense the FAQ misled me with this:

Q: Who can SELL tickets using STEP?
A: Anybody who purchased tickets directly from Burning Man through the Pre-Sale or Main Sale can participate by selling their tickets using the STEP system.

Thanks for the assurance though. I'm trying to be as patient as I can...
HeyJoe
 
Posts: 8
Joined: Tue Jul 19, 2011 5:32 pm

Re: STEP Ticket Mistake

Postby Savannah » Thu Aug 09, 2012 1:53 pm

Good luck, Joe. Proactively making contact about the possible problem was a wise decision.
*** 2013 Survival Guide ***

"I must've lost it when I was twerking at the trash fence." -- BBadger

"Snark away, ePlaya, you magnificent bastards." -- McStrangle
User avatar
Savannah
Moderator
 
Posts: 10524
Joined: Mon Sep 01, 2008 8:33 pm
Burning Since: 2000

Cancelling STEPed ticket?

Postby Nickeroo » Thu Aug 09, 2012 4:46 pm

I put my ticket into STEP because I could not attend. A close friend of mine said she wants my ticket.


Can I cancel STEP process and resell/name transfer to her? If not I have totally ruined her year.


I sent an email to ticketing on 7th August (the address on the Burning Man ticketing FAQ, under heading General Question About Step, but no reply yet.

Any ideas?
Nickeroo
 
Posts: 6
Joined: Sat Sep 03, 2011 1:40 am
Burning Since: 2012
Camp Name: Camp Monkey Business (unofficial)

Re: Cancelling STEPed ticket?

Postby theCryptofishist » Thu Aug 09, 2012 4:51 pm

Whether or not that ticket has gone into STEP, you have not ruined your friend's year. There are plenty of tickets on Craigslist, some people are selling for below face. If your friend can't get off his/her ass and find him/herself a ticket, hm. If all that's true, and he or she is running around saying "You ruined my burn" then, wtf is with the drama queen?
Simon's real sig line?

Embrace the Sock

Winners never quilt, quilters never win...
User avatar
theCryptofishist
 
Posts: 37422
Joined: Mon Feb 23, 2004 10:28 am
Location: In Exile
Burning Since: 2017

Re: Cancelling STEPed ticket?

Postby Nickeroo » Thu Aug 09, 2012 5:18 pm

I think the issue is, she can't afford full face value due to change in life circumstance, and I think she was hoping I'd partly gift my ticket to her or sell below face value to help her out. I didn't know there were tickets on Craiglist.
Nickeroo
 
Posts: 6
Joined: Sat Sep 03, 2011 1:40 am
Burning Since: 2012
Camp Name: Camp Monkey Business (unofficial)

Re: Cancelling STEPed ticket?

Postby Savannah » Thu Aug 09, 2012 5:30 pm

Tickets are starting to shake out of the woodwork in lots of places. Check the "Tickets Offered" board here. Craigslist, local Burner groups, etc. Read the post at the top of the Tickets Boards about scalpers and scammers and how to avoid them. Never mark a PayPal payment as a "gift", for example. Deal locally when you can, possibly near a police station. :)

If your friend didn't communicate with you plainly, or hinted for a gift or to pay in installments and was less than clear about it, that's her mistake. It's unfortunate, but you're not at fault here. Tell her you'll wait for a response from Ticketing, clarify the terms of her payment if things pan out, and tell her that the next time something like this happens, she needs to cut you a break and spell things out for you.
*** 2013 Survival Guide ***

"I must've lost it when I was twerking at the trash fence." -- BBadger

"Snark away, ePlaya, you magnificent bastards." -- McStrangle
User avatar
Savannah
Moderator
 
Posts: 10524
Joined: Mon Sep 01, 2008 8:33 pm
Burning Since: 2000

Re: Cancelling STEPed ticket?

Postby trilobyte » Thu Aug 09, 2012 5:36 pm

Check your PM's
User avatar
trilobyte
Site Admin
 
Posts: 10632
Joined: Tue Mar 02, 2004 11:54 pm
Location: San Francisco
Burning Since: 2004
Camp Name: Eridu Society

How can we Sell/Transfer Names on STEP tickets?

Postby trixyone3 » Thu Aug 09, 2012 8:42 pm

I was awarded 2 tickets through the STEP Program earlier this year, but on Monday, August 6, my partner and I found out that we cannot attend. The next day, August 7, I tried to put my tickets back into the STEP program but received an email that they had already closed it down. There was no time listed for when it would be closed, so I assumed that they would be open until the end of the day.

Now Burning Man is saying that we can't sell our tickets back, nor can we transfer the names to any other Burners that are looking for tickets. I cannot drive all the way out to the Playa to pick up my tickets at Will Call with the hope that someone will buy them. It seems unfair that we must lose out on nearly $500 dollars because of these ridiculous policies. Is anyone else in this same position? What can we do about this? :x
trixyone3
 
Posts: 2
Joined: Tue Aug 07, 2012 6:15 pm
Burning Since: 2011

Re: Cancelling STEPed ticket?

Postby Isotopia » Thu Aug 09, 2012 9:34 pm

If not I have totally ruined her year.


Oh, puh-leeeze.

Enough with the co-dependent BS.
User avatar
Isotopia
 
Posts: 2813
Joined: Fri Sep 05, 2003 11:26 am

?STEP question?

Postby FELIXWOLFRAM » Thu Aug 09, 2012 9:57 pm

I was wondering if anyone can help me answer a STEP question I have?..

My girlfriend got a direct distribution ticket and since she tried to use her card for the main sale I was not eligible for STEP...so we asked if it was ok for her to apply for STEP so that I wouldn't be shit outta luck...She was told that that was ok..but I'm wondering what we do now?..She is early entry and I can't go until Wednesday because of my work schedule...Can she not change the name?...does she have to meet me at will call(which would be fine..just wondering if that's how it's gonna have to go down?)...As long as she meets myself or whoever at will call the tickets can be transferred..right?...Thanks for any info!

P.S. ALL HAIL THE MIGHTY TIMESTAMP!!!!
User avatar
FELIXWOLFRAM
 
Posts: 25
Joined: Wed Jul 27, 2011 8:37 pm

Re: ?STEP question?

Postby chica63 » Thu Aug 09, 2012 10:09 pm

Editing my original answer because now I've been informed that STEP tickets are not transferable. Meaning the name can not be changed.
Dreamers have all the fun.
User avatar
chica63
 
Posts: 38
Joined: Sun Sep 04, 2011 1:45 pm
Burning Since: 2012

Re: How can we Sell/Transfer Names on STEP tickets?

Postby homo ardentum » Thu Aug 09, 2012 10:22 pm

Sell them on 8/6...hindsight's a bitch, isn't it?
User avatar
homo ardentum
 
Posts: 48
Joined: Tue Jan 31, 2012 3:22 pm

Re: How can we Sell/Transfer Names on STEP tickets?

Postby trilobyte » Fri Aug 10, 2012 12:58 am

There's not much you can do, unfortunately. Per the terms and conditions of the STEP program (which were outlayed and agreed to when you joined the queue and when the tickets were purchased) the tickets were non-refundable and non-transferable, and with STEP there was no guarantee of sale even if the ticket had been contributed before the August 7 ending.
User avatar
trilobyte
Site Admin
 
Posts: 10632
Joined: Tue Mar 02, 2004 11:54 pm
Location: San Francisco
Burning Since: 2004
Camp Name: Eridu Society

Re: ?STEP question?

Postby trilobyte » Fri Aug 10, 2012 1:06 am

Hey look, it's one of those timestamp people. I'll get you an answer in plus or minus 5 days. ;)
User avatar
trilobyte
Site Admin
 
Posts: 10632
Joined: Tue Mar 02, 2004 11:54 pm
Location: San Francisco
Burning Since: 2004
Camp Name: Eridu Society

Re: ?STEP question?

Postby pink » Fri Aug 10, 2012 2:38 am

Why don't you just trade tickets? The direct distribution are physical tickets. You use that one, she gets the STEP ticket.
I'm not a slut, I'm good time floozy!
pink
 
Posts: 838
Joined: Wed Jul 19, 2006 7:30 am
Location: sacramento
Burning Since: 2005
Camp Name: Retrofrolic

I sold my ticket into STEP and have heard nothing

Postby Sophi » Fri Aug 10, 2012 3:50 am

Hello-
I sold a STEP ticket back into STEP about a week ago. I haven't heard anything at all.
Will there be any notification if it does not sell? Some kind of proof that I still own the ticket?
See you on the Playa!
Thanks-
Sophi
Sophi
 
Posts: 32
Joined: Thu Jan 21, 2010 9:12 am
Location: NY

Have a ticket through STEP but can't sell it

Postby dazoo » Fri Aug 10, 2012 6:58 am

Hi,

I got a ticket through STEP, but just found out I can't go this year. I emailed BMORG and they said I cant transfer or sell it! What can I do to get money back? Obviously i would sell it at face value.

Thanks
dazoo
 
Posts: 4
Joined: Tue Aug 17, 2010 9:51 pm

Re: I sold my ticket into STEP and have heard nothing

Postby jdmax » Fri Aug 10, 2012 9:05 am

Same here.
jdmax
 
Posts: 8
Joined: Sat Aug 04, 2012 1:47 pm
Burning Since: 2011

Re: I sold my ticket into STEP and have heard nothing

Postby trilobyte » Fri Aug 10, 2012 10:33 am

If your ticket had sold, you would have gotten a sale notification (and your account would have been credited). To date no "sorry, but your tickets did not sell before the ending of the program" email has been sent.
User avatar
trilobyte
Site Admin
 
Posts: 10632
Joined: Tue Mar 02, 2004 11:54 pm
Location: San Francisco
Burning Since: 2004
Camp Name: Eridu Society

Re: Have a ticket through STEP but can't sell it

Postby trilobyte » Fri Aug 10, 2012 10:56 am

There's not much you can do, unfortunately. Per the terms and conditions of the STEP program (which were outlayed and agreed to when you joined the queue and when the tickets were purchased) the tickets were non-refundable and non-transferable, and with STEP there was no guarantee of sale even if the ticket had been contributed before the August 7 ending.
User avatar
trilobyte
Site Admin
 
Posts: 10632
Joined: Tue Mar 02, 2004 11:54 pm
Location: San Francisco
Burning Since: 2004
Camp Name: Eridu Society

Re: I sold my ticket into STEP and have heard nothing

Postby trilobyte » Fri Aug 10, 2012 11:08 am

I just got confirmation from the ticket team that if you entered your ticket into the system but did not receive a "your ticket has been sold" message, then your ticket (and your order#) is still good. Will call ticket holders from the pre-sale, main sale, and directed ticket programs may sell their tickets on the ePlaya Tickets Offered board or to a friend, then follow the instructions here to transfer the order once a buyer has been found. Remember, will call orders may not be split up.
User avatar
trilobyte
Site Admin
 
Posts: 10632
Joined: Tue Mar 02, 2004 11:54 pm
Location: San Francisco
Burning Since: 2004
Camp Name: Eridu Society

Re: How can we Sell/Transfer Names on STEP tickets?

Postby junglesmacks » Fri Aug 10, 2012 11:26 am

I have to say that I'd like to see the STEP program remain open a little longer.. at least a week or so
Situations like this really suck when there's so many people that could use that ticket..
Savannah wrote:It sounds freaky & wrong, so you need to do it.
User avatar
junglesmacks
 
Posts: 5809
Joined: Wed May 26, 2010 9:54 pm
Location: Orlando, FL/Kailua, HI
Camp Name: Your mom's tent

Re: How can we Sell/Transfer Names on STEP tickets?

Postby trilobyte » Fri Aug 10, 2012 11:56 am

There's a lot of stuff I'd like, but apparently I'm not getting it either.
User avatar
trilobyte
Site Admin
 
Posts: 10632
Joined: Tue Mar 02, 2004 11:54 pm
Location: San Francisco
Burning Since: 2004
Camp Name: Eridu Society

Re: How can we Sell/Transfer Names on STEP tickets?

Postby lemur » Fri Aug 10, 2012 2:46 pm

ok so we have a bit more than a handful of folks who are in this 'ZOMG NOBODY BOUGHT MY STEP TICKET' situation..

lets say this represents a sort of small number.. but also lets lowball it..

10 people ?

$4000 pure profit!!

20 people!?

...30?!


.........i suppose all of this money will be donated to charity to feed the whales and save the bunnies.. and clothe the children
Don't link to anything here!
User avatar
lemur
 
Posts: 3599
Joined: Fri Feb 13, 2009 3:07 pm
Location: Madagascar
Camp Name: Plug N Play Camp

Re: How can we Sell/Transfer Names on STEP tickets?

Postby theCryptofishist » Fri Aug 10, 2012 3:09 pm

Actually, they are clothing the whales. The llc takes the advice to "think different" seriously.
Simon's real sig line?

Embrace the Sock

Winners never quilt, quilters never win...
User avatar
theCryptofishist
 
Posts: 37422
Joined: Mon Feb 23, 2004 10:28 am
Location: In Exile
Burning Since: 2017

Re: How can we Sell/Transfer Names on STEP tickets?

Postby FIGJAM » Fri Aug 10, 2012 4:08 pm

theCryptofishist wrote:Actually, they are clothing the whales with children.
"Don't buy ur Burn...........Build ur Burn!"

Fuck Im Good Just Ask Me
User avatar
FIGJAM
 
Posts: 7072
Joined: Thu Mar 25, 2010 10:39 am
Location: apache junction az.

PLEASE HELP! I have a STEP ticket and can't use it.

Postby coridactyl » Fri Aug 10, 2012 5:28 pm

So, STEP closed so I can't sell it back. I can't transfer the name.

Can I have someone else pick it up at Will Call so it's not wasted?

The website says that you can have someone show Will Call a photocopy of your ID, your credit card with the last 4 digits shown, and a signed note authorizing your friend to pick it up (providing your friend also has THEIR ID, which, uh, duh they would).

Can this be done for STEP tickets? Or am I shit outta luck?
coridactyl
 
Posts: 1
Joined: Fri Aug 10, 2012 5:18 pm
Burning Since: 2011

Re: PLEASE HELP! I have a STEP ticket and can't use it.

Postby Minxy » Fri Aug 10, 2012 5:42 pm

I don't believe you can do that for STEP tickets, only Will Call tickets.

I'm sure you can find your answers here.

http://tickets2.burningman.com/faq.php#stepwhat
"If I moop your head, I shall be very displeased." - Savannah
User avatar
Minxy
 
Posts: 849
Joined: Tue Sep 09, 2008 8:10 am
Location: Vallejo, CA

Next

Return to 2012 Tickets Discussion

Who is online

Users browsing this forum: No registered users and 1 guest