Damaged Envelope; Missing Tickets

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Damaged Envelope; Missing Tickets

Postby kiki » Mon Jul 09, 2012 1:35 pm

Hello All,

I'm hoping that the community or moderator will be able to advise a course of action (and I hope this topic is not rehashed at length elsewhere, I did search and didn't find anything immediate):

Received the ticket envelope from InTicketing today, the envelope had been ripped open and the tickets were missing. The entire, damaged package had been placed in an envelope by the USPS, with a stamp stating 'package damaged in transit, contents removed before delivery' type o' message.

My question: were any of the fees we paid for secure shipping going toward insurance? What's the protocol for addressing this - go to Inticketing first? USPS?

And further: WOW> people are apparently willing to commit a federal offense in order to get their hands on some BM tickets. Ugh.

Any advice/input appreciated.
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Re: Damaged Envelope; Missing Tickets

Postby theCryptofishist » Mon Jul 09, 2012 1:39 pm

I would contact inticketing. I"m sure trilo and the other mods will have stuff to add, but that's where I'd start, even if I have to do something over, because waiting in that state would just be awful...

I hope this is relieved quickly and painlessly, and if not quickly, painlessly....
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Re: Damaged Envelope; Missing Tickets

Postby lucky420 » Mon Jul 09, 2012 1:43 pm

ditto on what fishy said. And I truly do hope this has a happy ending for you.
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Re: Damaged Envelope; Missing Tickets

Postby gyre » Mon Jul 09, 2012 1:45 pm

Seriously?

Lots of mail theft.
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Re: Damaged Envelope; Missing Tickets

Postby fritz » Mon Jul 09, 2012 2:02 pm

Wow! There could also be a second person getting screwed over here. What if the thief sells the ticket for face value to a well intentioned burner and the new ticket holder gets denied at the gate. Majorly shitty all the way around. :(
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Re: Damaged Envelope; Missing Tickets

Postby junglesmacks » Mon Jul 09, 2012 2:05 pm

fritz wrote:Wow! There could also be a second person getting screwed over here. What if the thief sells the ticket for face value to a well intentioned burner and the new ticket holder gets denied at the gate. Majorly shitty all the way around. :(



Hard to void tickets when there's no scanning of tickets at the gate.


Such a sad story..!! Hope this works out..
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Re: Damaged Envelope; Missing Tickets

Postby kiki » Mon Jul 09, 2012 4:00 pm

Update: InTicketing was contacted, and because we were able to provide 'evidence' in the form of photos of the torn envelope in plastic with USPS official stamp which stated 'damaged in transit, contents removed', they are voiding the original tickets and resending the order. Not sure how this will work in terms of use of the original tickets, since, as a former poster mentioned they are not scanned at gate, but, in this case, providing the same fate does not befall the second ticket shipment, I am happy with the resolution!

AND kudos to InTicketing, who responded within hours of a message left on their customer service line.

Thanks all for your comments and words of support!

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Re: Damaged Envelope; Missing Tickets

Postby Savannah » Mon Jul 09, 2012 4:12 pm

Wow, that's a way better outcome than I would have anticipated. Congratulations!
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Re: Damaged Envelope; Missing Tickets

Postby jella » Mon Jul 09, 2012 4:22 pm

Image
Way ta go Inticketing !
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Re: Damaged Envelope; Missing Tickets

Postby VultureChow » Mon Jul 09, 2012 4:22 pm

junglesmacks wrote:

Hard to void tickets when there's no scanning of tickets at the gate.



I'm wondering about that. I saw an image on you-know-what-auction-site of the back of the ticket with qr codes.

Could they be quietly planning to scan tickets? Or at least do a trial run this year.
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Re: Damaged Envelope; Missing Tickets

Postby junglesmacks » Mon Jul 09, 2012 4:49 pm

VultureChow wrote:
junglesmacks wrote:

Hard to void tickets when there's no scanning of tickets at the gate.



I'm wondering about that. I saw an image on you-know-what-auction-site of the back of the ticket with qr codes.

Could they be quietly planning to scan tickets? Or at least do a trial run this year.


Possible, but highly unlikely. The main issue being maintaining a reliable network that would support the communication between the scanners and central servers. Imagine the mayhem if a generator or other critical component failed and everything went down. Bar codes have been on tickets in previous years for a while now..

...and in other news.. CONGRATS ON THE OUTCOME!!! That.. is awesome. Whew.
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Re: Damaged Envelope; Missing Tickets

Postby gyre » Mon Jul 09, 2012 4:51 pm

Couldn't be self contained?
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Re: Damaged Envelope; Missing Tickets

Postby junglesmacks » Mon Jul 09, 2012 4:57 pm

gyre wrote:Couldn't be self contained?



Sure it could.

Reliability in such an adverse environment is a big concern.

They may not want to chance something of that magnitude just yet.

Ask them.



(Translated by the gyre-speak 3000)
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Re: Damaged Envelope; Missing Tickets

Postby trilobyte » Mon Jul 09, 2012 5:06 pm

First and foremost, I hope you filed a complaint with the post office and noted that upon receipt of your package (signature required and all). If not, get working on that. Then submit a support request along with details/case # - to be honest, I'm not sure where that would fall, with the post office or with the ticket vendor (my guess would be with the post office, since it happened under their watch). Good luck!
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Re: Damaged Envelope; Missing Tickets

Postby VultureChow » Mon Jul 09, 2012 5:08 pm

Maybe it's a trial year.

Or, if you want to limit the conditions you are checking for, say cancelled ticket numbers and numbers in the valid range, you could easily use stand alone scanners. And some of them are very hardy, meant to be used industrial settings.
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Re: Damaged Envelope; Missing Tickets

Postby gyre » Mon Jul 09, 2012 5:10 pm

junglesmacks wrote:(Translated by the gyre-speak 3000)

What the fuck does that mean?
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Re: Damaged Envelope; Missing Tickets

Postby Savannah » Mon Jul 09, 2012 5:13 pm

trilobyte wrote:First and foremost, I hope you filed a complaint with the post office and noted that upon receipt of your package (signature required and all). If not, get working on that. Then submit a support request along with details/case # - to be honest, I'm not sure where that would fall, with the post office or with the ticket vendor (my guess would be with the post office, since it happened under their watch). Good luck!


Agreed. Even though this seems to have been resolved in an individual capacity, the post office needs the metrics on any internal thievery.
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Re: Damaged Envelope; Missing Tickets

Postby gyre » Mon Jul 09, 2012 5:35 pm

The last theft I reported, they insisted on a police report.

The police won't take a report, as it's a postal matter.

They used to respond to theft.
Now they just try to keep their carriers from being robbed and kidnapped.

Mail theft is very widespread.
They send little kids out for identity theft.
I caught some.
No response, except the gang leader tried to get me arrested for detaining the thieves.

Damage claims?
They refused to pay a $500 damage claim and lost 100% of the shipper's business - millions of dollars.

I've never even heard of them paying a claim.

I guess it could happen.
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Re: Damaged Envelope; Missing Tickets

Postby kiss-o-matic » Mon Jul 09, 2012 6:27 pm

junglesmacks wrote:
gyre wrote:Couldn't be self contained?



Sure it could.

Reliability in such an adverse environment is a big concern.

They may not want to chance something of that magnitude just yet.

Ask them.


Shouldn't have to be, with such a small number of tickets.

http://tickets2.burningman.com/faq.php#fraud
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Re: Damaged Envelope; Missing Tickets

Postby International Incident » Mon Jul 09, 2012 6:34 pm

gyre wrote:
junglesmacks wrote:(Translated by the gyre-speak 3000)

What the fuck does that mean?


You know exactly what it means.
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Re: Damaged Envelope; Missing Tickets

Postby BBadger » Mon Jul 09, 2012 8:20 pm

It's too bad that registered mail can't be done online, otherwise that might be a good method to ensure that the contents are protected throughout their entire trip. The price would probably be about the same.
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Re: Damaged Envelope; Missing Tickets

Postby nocturnal_steve » Mon Jul 09, 2012 10:11 pm

Imagine the mayhem if a generator or other critical component failed and everything went down.


Oh come on. This is do-able. The BORG / volunteers can certainly keep one genie going at the gate to provide power !
Back-up's ? Solar ? Haven't you seen the xxxx KW wonders that power the cafe and center camp grid !?

As for scanners etc. come on... I am not a super high techie but it's obvious that a server/central data base that gets
info from a wireless scanner can be kept in an enclosed trailer.

And for those that think scanning would block and hold up the gate ....some vehicles especially all the trucks, trailers and RV's are already
stopped for 3 to 6 minutes for stow-away checks , than everyone is stopped again for greeters info, bell ringing for virgins etc.

'Easy Pass' anyone .... !? "We have The Technology"

EDITED:
http://tickets2.burningman.com/faq.php#fraud
"Below is a list of ticket numbers ..... are not valid for entry to Burning Man 2012 and will not work when scanned at the front gate ."

Is there something someone is not telling little old me !?!
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Re: Damaged Envelope; Missing Tickets

Postby Karma » Mon Jul 09, 2012 11:26 pm

Why do I remember getting my tickets scanned last year at gate. I also seem to remember getting my ee pass scanned as well.
How else would they be able to void ANY ticket ?
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Re: Damaged Envelope; Missing Tickets

Postby trilobyte » Mon Jul 09, 2012 11:39 pm

Tickets will be scanned at the gate.
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Re: Damaged Envelope; Missing Tickets

Postby International Incident » Mon Jul 09, 2012 11:48 pm

trilobyte wrote:Tickets will be scanned at the gate.


WOOT!
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Scanning...

Postby nocturnal_steve » Tue Jul 10, 2012 12:08 am

I don't remember getting my ticket scanned last year. Must of been the mushroo I mean excitement at the gate !
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Re: Damaged Envelope; Missing Tickets

Postby SnowBlind » Tue Jul 10, 2012 12:39 am

junglesmacks wrote:Reliability in such an adverse environment is a big concern.

They may not want to chance something of that magnitude just yet.


They've been scanning EA passes with bar codes for the last three years, IIRC, so I think they got the technical side of that taken care of.
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Re: Damaged Envelope; Missing Tickets

Postby gyre » Tue Jul 10, 2012 2:04 am

melaniejane wrote:You know exactly what it means.

That's why I asked, right?

I'm not the one being cryptic.

gyre wrote:Couldn't be self contained?

Tell me where you got lost here.

No one seems to be having difficulty.

I am always happy to rephrase anything that isn't clear, just like anyone else on here.
It's bound to happen sometimes.

Just ask a question.

There's a pretty high level of technical expertise on this board though.
Some conversations I am easily the least up to date technically.
Everyone always seems willing to break things down.

Junglesmacks has never asked me a question about what I meant.
Why would I think I needed to translate, or dumb anything down for him?

I'm always willing to explain what I say.
I'll leave passive aggressive to others.
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Re: Damaged Envelope; Missing Tickets

Postby junglesmacks » Tue Jul 10, 2012 2:06 am

I had my info wrong and was corrected. I digress.
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Re: Damaged Envelope; Missing Tickets

Postby gyre » Tue Jul 10, 2012 2:26 am

I know you're technically swufter than me electrically.

When it comes to computers, everyone is.

I'm a tbi survivor.
I'm told it affects my phrasing.
Some of it is that I learned writing from Jerome and Twain.
I don't expect most people to get my humour.

I really am open to advice about my writing.
I lost about 80 iq points in the crash.
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