In the end, while it was a really painful process for everyone involved, we did sell more tickets than any previous launch day, and we were committed to making sure that people's voices were heard, and concerns addressed. For the most part, people were reasonable and understanding, and we helped everyone we could. There were of course a few bad apples, which honestly were a dark spot and incredible disappointment in the context of this otherwise shining community – we got a number of angry, hostile, and even abusive communications from folks. We even had one person go so far as to track down the personal cell phone number of the head of our ticketing partner's customer service team and issue verbal death threats.
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