Notifications not arriving

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Notifications not arriving

Postby Elliot » Sun Sep 12, 2010 12:25 pm

Why is the forum not notifying me of new posts on threads that I am "watching"? This has been going on for years occasionally, but now it seems much worse.

I checked my profile setting -- looks to be in order.
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Postby Dork » Mon Sep 13, 2010 8:27 am

Emails have not been going out reliably for a week or so. I sent an email to a couple of tech people but haven't heard back yet. I'll try again.
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Postby Elliot » Mon Sep 13, 2010 9:10 am

:D
This one did work.

Appreciate your help!

Elliot
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Postby mars » Fri Sep 17, 2010 6:47 pm

I'm not getting any notifications. Checked my preferences...they're on.
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Postby gyre » Fri Sep 17, 2010 8:13 pm

Happens on the bar thread sometimes.
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Postby Elliot » Fri Sep 17, 2010 9:10 pm

I receive some notifications, others not. This thread... not.
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Postby LeChatNoir » Sat Sep 18, 2010 10:55 am

mars wrote:I'm not getting any notifications. Checked my preferences...they're on.


Same here.
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Postby mars » Sat Sep 18, 2010 3:32 pm

Still no notifications. It sucks.
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Postby mars » Mon Sep 20, 2010 11:33 am

Still no notifications...is there anyone I can contact directly?
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Re: Notifications not arriving

Postby Elliot » Thu Dec 08, 2011 11:36 am

It's happening again.
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Re: Notifications not arriving

Postby JesseGrrl2009 » Thu Dec 08, 2011 11:42 am

I'm only getting a few notifications even though I'm subscribed for much more... *sigh* me and tech are not getting along today lol
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Re: Notifications not arriving

Postby Elliot » Thu Dec 08, 2011 11:56 am

I'm only getting a few notifications even though I'm subscribed for much more

That's it, exactly, for me too.
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Re: Notifications not arriving

Postby trilobyte » Thu Dec 08, 2011 12:08 pm

Did some research, and tweaked a setting on the back-end. Let me know if you experience the problem again.
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Re: Notifications not arriving

Postby Elliot » Tue Dec 13, 2011 10:05 pm

Trilo, you did make it "normal" again. Thank you.

But I should mention that "normal" has always included the occasional "loss" of a subscribed thread.
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Re: Notifications not arriving

Postby trilobyte » Tue Dec 13, 2011 10:21 pm

Glad to see the change has helped. I think PHPBB has always had occasional hiccups with how it manages subscribed threads (though it should be minimal). We have ATOM feed support now (if your browser/email/newsreader supports ATOM newsfeeds, you should be able to subscribe to threads of interest that way too), and hopefully in the coming months we'll have full RSS support as well.
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Re: Notifications not arriving

Postby gyre » Wed Dec 14, 2011 3:25 am

I continue to lose reply, mostly to the bar thread, recently another one though.

More annoying, I keep losing posts when I submit them and can't go back to them.
Others mention this too.

I think it's related to the recent new posts feature.

A total pain.
I usually don't bother rewriting a long post.

Could be browser issues, but others mention the same thing.
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Re: Notifications not arriving

Postby trilobyte » Wed Dec 14, 2011 3:39 am

I believe the issue in those cases is that you failed to actually submit the post. It's a quirk of how PHPBB operates.

If somebody replies to a thread while you're composing your own reply, when you finish and hit submit the site doesn't accept the submission. What it does is show you those newly added posts, and then beneath it shows your unsaved message draft. The idea being that you can revise your post as necessary, based on the new posts. You can make revisions if you see fit, otherwise just hit the Submit button again. Word of caution, though, in a busy thread sometimes still more replies get made before you can revise your post and you get the same issue a second time (I ran into that a few times when ticketing information first became available). Until you see the "This message has been posted successfully" screen (which stays up for a few seconds before taking you back to your post), it hasn't posted.
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Re: Notifications not arriving

Postby gyre » Wed Dec 14, 2011 3:49 am

I think that does happen sometimes, but i am talking about a glitch that occurs after submit.

When I try to return to the post, sometimes I can, but usually it has been sent and is gone.
On occasion I can open the thread elsewhere and it posted anyway, but usually it's gone.
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Re: Notifications not arriving

Postby trilobyte » Wed Dec 14, 2011 3:58 am

That may be a browser-related issue, I've not experienced it.
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Re: Notifications not arriving

Postby gyre » Wed Dec 14, 2011 4:03 am

Could be, but it never happened before the change.

The bad part is not being able to return to the post and try again.
But this still works sometimes.
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Re: Notifications not arriving

Postby trilobyte » Wed Dec 14, 2011 4:19 am

Just because it's only been happening since a particular version of the software doesn't mean it's not a browser-specific issue. I've not experienced the issue on my end, and it's certainly not for lack of posting.

You've not mentioned which OS/browser you're using, but there are a number of browser-specific issues out there. We're current as far as major releases of the site's software, but behind on a couple minor maintenance releases (one of which reportedly addresses a number of IE9 issues). That's in the works on the back end, but I don't yet have a timetable to give you for rolling that out.
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Re: Notifications not arriving

Postby gyre » Wed Dec 14, 2011 7:08 am

It's happened on firefox and ie.
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