> I never even noticed "need help"
If there were less crap on the page, it'd be easier to see that link.
< insert smiley > But yeah, it's typical even of the web-savvy not to scroll down.
For future reference, it is customary to put a help link somewhere on the
page, and it's frequently at the bottom. So if you get stuck, scroll down.
All the way down.
Oh, and please note that my previous comment wasn't meant to be snide
or anything. It's an honest question, to which you gave an honest answer.
I think it might be helpful to also put the Need help? link somewhere near
the top of the FAQ document. You know sort of an, "If you've read
through these topics and they don't answer your question, here's how to
contact the admin." (I'm going to cross-post this in the admin link thread)