If you want to send feedback to the ticket team (and not just complain on a message board), do that by going to the Ticketing Support site linked in my signature.
I'm sorry that you misunderstood how pre-registering for the sale works. I've re-read the information on both the ticketing page and the ticketing support site, and nowhere in that information does it give me the impression that registration was first-come, first-serve. It seems pretty clear that you register by going to the site anytime between noon Thursday and noon Sunday. People always rush in asap for ticket sale registrations - that's not unique either to Burning Man or festivals. They get excited, and either want to get one step closer asap, want to get it out of the way, or think it somehow will give them luck, or some other reason. If you thought today was stressful, you may want to consult with your physician before the 26th