The Individual Sale has started!

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Re: The Individual Sale has started!

Postby PIXIP » Wed Feb 13, 2013 1:33 pm

when exactly you input the number of tickets desired?
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Re: The Individual Sale has started!

Postby billybwilde » Wed Feb 13, 2013 1:34 pm

In queue at 12:00:18.

Entered payment info, hit submit.

Forwarded to Inticketing website, and....

"Your session has expired. Please try again."

(no I didn't take too long to enter info, I had 14 mins left by the counter)

Another year, another web fail.
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Re: The Individual Sale has started!

Postby tattoogoddess » Wed Feb 13, 2013 1:36 pm

got booted to.... so am i at the back of the line then? still waiting in line with a time stamp of 12:00:43

just got booted again as writing this. fudge.
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Re: The Individual Sale has started!

Postby Frizzboom » Wed Feb 13, 2013 1:37 pm

Got the boot at 18 minutes....
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Re: The Individual Sale has started!

Postby mini_wheat » Wed Feb 13, 2013 1:38 pm

kicked off for a fourth time and tried to get back in.

Um, now what???????

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Re: The Individual Sale has started!

Postby missprism » Wed Feb 13, 2013 1:39 pm

so i didn't see a chance to enter a different shipping address other than my billing address..which is my home, where i won't be able to sign for the tickets. i assume i'll be able to contact BM and be able to change the address later? :D
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Re: The Individual Sale has started!

Postby fembot » Wed Feb 13, 2013 1:39 pm

I miss the wait count, much easier to work with and be productive at work... I have been kicked out about 4 times now...
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Re: The Individual Sale has started!

Postby 48_love » Wed Feb 13, 2013 1:39 pm

Dropped from queue twice and the actual sale page once.

Would've been nice to get right back to the buy page ... my place in line - the front.
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Re: The Individual Sale has started!

Postby slvrnmph » Wed Feb 13, 2013 1:41 pm

It doesn't seem like this is really first come first server. People that entered later than me have gotten tickets and I am still waiting. The complete lack of any identification to my place in the queue is hugely frustrating. All I have is a never ending waiting bar that tells me nothing. Hard to say that this is any better than the horrible ticket lottery at this point. At least in the past I knew where I stood in the line.
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Re: The Individual Sale has started!

Postby trilobyte » Wed Feb 13, 2013 1:43 pm

@mini_wheat - Send an email to ticketsupport@burningman.com with the details of your situation.

@missprism - yes, check the FAQ.
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Re: The Individual Sale has started!

Postby Tengerguy » Wed Feb 13, 2013 1:43 pm

Got in within the first 38 seconds

>>>>12:00:38 PM PST:

>>>You are now in the queue to buy tickets in the Individual Sale. You will not see a number indicating where you are in line for this sale. The system will refresh every 60 seconds. If the system stops refreshing, or displays a 'file not found' or other system error, refresh your browser window. Your place in the queue will be retained.

If your browser crashes, restart your browser and get back into the queue as quickly as possible. We'll do our best to get you back in your place in the queue but can't guarantee it since we can't control things that occur outside of our system.<<<

Then around 12:19 PM PST got this

>>>This webpage is not available
The webpage at http://queue.inticketing.com/burn-queue ... 1&apollo=1 might be temporarily down or it may have moved permanently to a new web address.
Error 103 (net::ERR_CONNECTION_ABORTED): Unknown error.<<<


Refreshed my browser (latest version of Chrome) and waited another 20 minutes and just got this

>>>This webpage is not available
The webpage at http://queue.inticketing.com/burn-queue ... 1&apollo=1 might be temporarily down or it may have moved permanently to a new web address.
Error 103 (net::ERR_CONNECTION_ABORTED): Unknown error.<<


refreshed, entered my code for a third time and am back to:

>>At 12:42:23 PM PST:

Greetings! You're in the queue to purchase tickets. Please do not refresh your browser window unless this window does not refresh after 60 seconds.<<


The cyber version of a playa white out, with moments of a clear blue sky. Feels like I'm already there . . .

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Re: The Individual Sale has started!

Postby PhantomGreen » Wed Feb 13, 2013 1:44 pm

I've been booted three times now. I don't want to get that "you've reached your limit" message. Should I wait until there's less traffic? If I do "reach my limit" for number of attempts, is that something that's easily correctable if I contact support?
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Re: The Individual Sale has started!

Postby BurnerBunny » Wed Feb 13, 2013 1:44 pm

just got booted from the queue for the 5th time /sob
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Re: The Individual Sale has started!

Postby theCryptofishist » Wed Feb 13, 2013 1:45 pm

And for the 3rd time, my counter has stopped.
Frustrating.
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Re: The Individual Sale has started!

Postby DrYes » Wed Feb 13, 2013 1:46 pm

Definitely seems like another screw-up. Many friends having same problem.
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Re: The Individual Sale has started!

Postby Krokodyle » Wed Feb 13, 2013 1:47 pm

45 minutes and still no ticket love. Timed out twice. Breathing erratic. Tequila would have been a great idea :P
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Re: The Individual Sale has started!

Postby A-RockLeFrench » Wed Feb 13, 2013 1:49 pm

Logged in at 12:00:25. "Connection to server has been reset" FOUR times already.


One can only hope that they would eventually figure this shit out... Don't think that with a twenty fucking million dollar plus budget they could afford to rent some extra server space for just one day of the year.
Last edited by A-RockLeFrench on Wed Feb 13, 2013 1:51 pm, edited 1 time in total.
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Re: The Individual Sale has started!

Postby 48_love » Wed Feb 13, 2013 1:49 pm

Switched browsers ... now, I really lost my place.

Still can't believe the buy ticket page failed!
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Re: The Individual Sale has started!

Postby stevefarris24 » Wed Feb 13, 2013 1:50 pm

Sonofabitch! I got kicked out after the "Please wait while we check ticket availability" screen. Then I timed-out and wound-up on an in-ticketing "Session expired" page. :evil:
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Re: The Individual Sale has started!

Postby Krokodyle » Wed Feb 13, 2013 1:51 pm

At this rate, I'm going to need lunch delivered to my cubicle..."Hello, Moe's Tavern?"
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Re: The Individual Sale has started!

Postby beer » Wed Feb 13, 2013 1:51 pm

After getting in queue at 12:01:38...
Getting timed out and back in queue at 12:18:55
Getting timed out and back in queue at 12:35:05
Getting timed out and back in queue at 12:43:19
Getting timed out yet again and then getting this message...
Your passcode is not registered.

You have reached our limit for trying. Please contact customer support for more information.



I dont mind the wait. Ill wait all day in queue. Ill pay just about whatever the .org sets. But this is fucked. Just saying. :(

Trilo. Any advice ?

k.
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Re: The Individual Sale has started!

Postby PaulM » Wed Feb 13, 2013 1:52 pm

In queue at 12:00:47

Around 12:37 I noticed that the time stamp below the moving gray bar was frozen at 12:33:54.

Reluctantly, I refreshed the web page on the browser. It booted me right back to the point where I had to re-enter my access code. No warnings or error messages.

SO MAKE SURE THE TIME STAMP IS STILL UPDATING EVERY MINUTE, or you may also have been silently dropped.

Back in the queue at 12:38:40 ...
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Re: The Individual Sale has started!

Postby 9ah » Wed Feb 13, 2013 1:53 pm

Image

Just sharing what someone posted. I know many of my fellow LL are also being booted from this queue.
Last edited by 9ah on Wed Feb 13, 2013 1:57 pm, edited 1 time in total.
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Re: The Individual Sale has started!

Postby Drawingablank » Wed Feb 13, 2013 1:54 pm

Sigh, I suppose the nerve wracking ticketing process is part of the burner experience, but 50 minutes in I have a bad feeling about this one.

I was in the queue in the first 15 seconds but after every 12 to 15 or so auto refreshes I get a file not found error and have to refresh the page and put the passcode in again.

Hopefully they have set a cookie to keep my place in line as stated.
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Re: The Individual Sale has started!

Postby melcoope » Wed Feb 13, 2013 1:55 pm

Got the code entered too many times screen. not pleased. planning on getting married at BM this year, in the que at 12:00:55 and now nothing. :(
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Re: The Individual Sale has started!

Postby theCryptofishist » Wed Feb 13, 2013 1:56 pm

Krokodyle wrote:At this rate, I'm going to need lunch delivered to my cubicle..."Hello, Moe's Tavern?"

Careful. I'm sure I've seen pickled rats in with the pickled eggs.
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Re: The Individual Sale has started!

Postby slvrnmph » Wed Feb 13, 2013 1:57 pm

No errors and in at 12pm and still no tickets when people that entered the queue later then me have theirs. Clearly first come, first served is a lie when it comes to this ticket queue.
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Re: The Individual Sale has started!

Postby chrysalis » Wed Feb 13, 2013 1:59 pm

So I finally went ahead and refreshed my window, only to have the inticketing window appear with the notice that my session had expired! How could it expire when I never got there? This sucks. I signed in before 12:01 and now I've had to not only sign back in but the connection timed out. At least I'm not alone in my frustration.

And I agree, not knowing just exactly WHERE you are in line is very frustrating!
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Re: The Individual Sale has started!

Postby Krokodyle » Wed Feb 13, 2013 1:59 pm

melcoope wrote:Got the code entered too many times screen. not pleased. planning on getting married at BM this year, in the que at 12:00:55 and now nothing. :(


You will. Tickets will come your way. It's nerve racking right now, but you *will* get tickets.
I can't help it, I'm a born lever-puller.
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Re: The Individual Sale has started!

Postby Luname » Wed Feb 13, 2013 2:00 pm

Got in queue at 12:00:15

Page refreshed about once/minute

My AirPort Router decided it needed new firmware somewhere around 12:15 pm <-- thought I would die! <-- managed to hold it at bay, somehow!

Got put into purchase page around 12:15, with 14 minutes to complete purchase

Screen froze up twice because their server was overwhelmed

I just kept reloading the page until I got through

Finished up around 12:25 pm with two tickets. HAPPY CAMPER!

A friend logged in at 12:15 to start the process. Gave up after 45 minutes with no signs of progress.

Good luck Fellow Burners. We will all find a way to the playa this year if we help each other!
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