After all the buildup and speeches about listening to the community and taking measures to correct the lottery fiasco,STEP turns out to be a disaster, an embarrassment. From reading the comments, there appears to be a lot of even angrier burners out there. (Maybe there's an app in that.) At the moment, STEP appears to be a fraud. First they announce the program was going to open up on the 22nd of February. Then they changed it to the 27th. A day before the 27th, they announce that it only opens on the 27th for those placing tickets into the program and that it opens on the 29th for those looking to get on the waiting list to buy tickets. Then, after a month of anticipation and anxiety, less than an hour before those looking to buy tickets are graciously allowed to sign up to get in a queue for the possibility of buying a ticket, they announce that the STEP program will be shut down once 2000 people have joined the queue, and that it would only open up again if enough tickets are placed into the system to satisfy those 2000 people. To add further insult to injury, they say that when the system opens up again, they are not going to tell anyone. Hmmm. If this were not enough, at noon when the system opens up for the first time, immediately the server is overwhelmed and most people can't connect to sign up, even if they were in the first 2000. After just 15 minutes the system shuts down completely with only a lucky few who won the signup lottery getting signed up and offered a ticket. Its an Incredible way to treat people... people who are your most ardent supporters.