Check out the story if you haven't already, about the BM staff retreat.
http://burningman.com/news/news_story.h ... 398yy=2012
"The group engaged in activities to help us deliver quality feedback to our co-workers, skill-building sessions to help us make better decisions, and opportunities to evaluate how we’re measuring up against our 5-year goals (and 3-year goals, and 1-year goals). We read feedback emails from participants about this year’s event in Black Rock City and discussed strategies for making improvements."
They were really stressing the "participant feedback" aspect of it. By far the biggest complaint last year was about the ticket system. Reading between the lines, I'd say the lottery system is out.

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